Prepaid Fee

At Finrock, we believe in giving you full control over your digital assets. That’s why we operate as a non-custodial wallet provider. This means that only you—not Finrock—have access to and control over the funds in your wallet. Your assets remain entirely in your custody at all times.

Because of this structure, Finrock does not hold, manage, or access your funds. While this enhances security and ownership, it also means that certain platform services—such as withdrawals—depend on a separate system for processing fees.

How Fees Work

Instead of deducting fees directly from your wallet, Finrock uses a prepaid fee account. This account must be funded in advance and is used exclusively to cover platform fees based on your selected subscription tier.

Each subscription tier has a defined fee structure.
Fees are automatically deducted from your prepaid account as you use the platform.
Your wallet balance remains untouched by these charges.

Why Maintaining a Balance Matters

It’s important to keep your prepaid fee account sufficiently funded. If your balance runs low or reaches zero:

Certain platform actions, such as withdrawals, may not be processed.
You may experience temporary service interruptions until the account is topped up.

Even though your funds remain safe in your wallet, access to some features depends on having enough prepaid balance to cover applicable fees.

Best Practices

To ensure smooth usage of the platform:

Regularly monitor your prepaid fee account balance.
Set reminders or enable notifications (if available) for low balance alerts.
Top up your prepaid account in advance to avoid interruptions.

In Summary

Finrock’s non-custodial model ensures that you retain full ownership of your funds, while the prepaid fee system allows for transparent and predictable billing. Keeping your prepaid account funded helps ensure uninterrupted access to all platform features.

If you have any questions or need assistance, our support team is always here to help.